DM50 series Mailing Machines
Frequently Asked Questions
Click on the question to display the answer.
What is the life of my ink cartridge?
How do I obtain more ink and postage meter labels/tapes?
How do I change the date on my franking machine?
The display shows 'Low Funds'. What does this mean, and what actions should I take?
How do I check the funds I have available in my Postage by Phone account (Balance Enquiry)?
How do I add Postage?
What times are the Postage by Phone Data Centre open?
How do I set up the attached scale?
How do I zero my scale platform?
How do I replace the ink cartridge?
Why won't my machine print?
I can print a value of up to £1, but above this I have to press the Enter button again, Why?
Why is my machine experiencing poor print quality or incomplete/streaked prints?
Pressing the Yes/Enter/OK button shows meter locked and a message that the machine will not operate.
What is Accounting?
How do I turn on Accounting?
How do I turn on Account passwords?
How do I select/create an Account?
How do I delete an Account?
What type of telephone line do I have to plug my system into when I connect to the Intellilink system/Postage by Phone?
How do I install my company Advertising Slogan?
When franking envelopes or labels, occasionally my Advertising Slogan fails to print. Why is this?
Why are there two rows of numbers on my franked envelope?
Why does my machine display 'Inspection Due' or 'Inspection Required'?
My system displays 'Cannot reach data centre' or 'Data centre phone busy'.
How do I resolve problems connecting to Intellilink/Postage by Phone to update my software or obtain postage credit?
How do I download a new software release for my system?
Where is my Meter Number located?
Can I put a return address on my envelope with my franking machine?
Can I print permit mail on my machine?
Why does display show Postage by Phone line busy when I try to refill with postage funds.
How do I set up presets/memories/memory buttons?
My machine prints a date/time stamp, how do I print franked mail?
