N500 Postal Scale

Frequently Asked Questions

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Why is my scale display blank?

I have just powered up my scale for the first time and 'Location Code' is shown on the display. What does this indicate and how do I clear this off the display?

I have fitted the rates PROM to my scale but when I power up the scale and enter the location code, nothing happens. Why?

Why will my scale not return to zero weight?

Why will my scale only display zero weight and no other weights?

Why does my scale display not reach 2kg?

Why is my display showing inconsistent weights?

How do I level my scale?

How do I fit a new Rates Prom when there is a Postal Rates Change?

What is the maximum weight that I can send a letter/packets Second Class?

How do I transfer the postage displayed on my scale to my postage meter?

Is it alright to leave items on the platform overnight?

How do I process 1st and 2nd Class (PIP) Letters, Large Letters, and Packets?