DI200 and OfficeRight™ Mailer Inserting Systems

Frequently Asked Questions

Click on the question to display the answer.

General Queries

What kind of paper can I use?

What kind of envelopes do I need?

What jobs can I run on the system

Will I have to change the way I run my mail?

Can the system do different types of fold?

Will the system run stapled material?

Will my system require a service at some stage?

Where can I buy consumables for my system?

What kind of support will I be able to get?

Is there a batch counter on the machine?

Can I upgrade my system?

Specific Problems

My system isn't sealing, what can I do?

Envelopes aren't feeding, what can I do?

The stacker tray has come off, how do I refit it?

I can't see the address in the envelope window, what can I do?

Why is there a buckle in the sheets of paper in the sheet feeder?

Why is my system making a 'clunking' sound?

Why can't I select Sheet Feeder A2?

Why is material 'crashing' into the envelopes?

Why isn't my system detecting double feeds?

Why is my system stopping for double feeds that aren't there?

Why is my system's display blank?

Why won't my system accept a manually fed set?

Why is my system folding poorly?

Why is my system feeding inserts poorly?

My system told me to "Open Cover Remove All". I've done this but the message is still displayed. What can I do now?

The buttons don't respond to presses, what can I do?

Why is my system leaking E-Z Seal™ or water?