PersonalPost/GEM/E725

Frequently Asked Questions

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How do I insert and set-up my Town Circle Smart Card?

My display shows 'Install not complete, press Yes'. How do I clear this message?

How do I set-up my Advertising Slogans into the machine?

How do I obtain postage funds for my meter?

What are the two rows of numbers on my franked envelope?

Does the date change automatically?

I can frank a letter under the value of £1 (pound sterling), but why can I not frank letters over the value of £1 (pound sterling)? (UK ONLY)

Why are lines missing on the frank mark/meter stamp?

How do I replace the ink cartridge?

How do I order more ink and tape supplies for my meter?

How do I clear an envelope jam in my machine?

My meter displays ERROR 999, what do I do?

My meter displays INSPECTION DUE REFILL REQUIRED, what do I do?

My meter displays CANNOT REACH DATA CENTRE or DATA CENTRE PHONE BUSY, what do I do?