PersonalPost/GEM/E725

Frequently Asked Questions

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Why are lines missing on the frank mark/meter stamp?

A. If lines are missing in the meter stamp, perform the Printer Maintenance to refresh the printhead.

Note: printing an incomplete image may result in invalid mail and wasted funds.

To refresh the printhead:

  • Press the Setup key
  • At Use Printer Functions? prompt, press YES
  • Answer NO until Perform Maintenance? prompt appears.
  • Press yes to perform maintenance. Wait for completion of process, about 1 minute.
  • Insert an envelope to test.

The print stamp should now be complete. If not replace the ink cartridge.


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